“Our Customer Service processes needed to be cleaned up and we had a string of people who didn't work out, which created a lot of unnecessary work and a constant strain on our small team. We brought Karen in to help audit and streamline our processes. From day one she hit the ground running and sent a detailed audit with recommended action items within a few days. Since then she's implemented many new SOPs, created automated responses in Gorgias, filters and macros that make navigating our dashboard and clearing tickets much easier and faster. She's a model of efficiency, a quick problem solver, and not afraid to tackle any challenge. I highly recommend her for anyone who feels stuck and wants help with stressful and inefficient customer service processes."
- Christina Quach, CEO of Ellie & Becks
“Karen took a detail oriented approach to making sure that all aspects of the operation were geared towards a great customer experience. Karen a“Karen took a detail oriented approach to making sure that all aspects of the operation were geared towards a great customer experience. Karen also excelled in training and managing our remote team of agents. She put together useful and user-friendly documentation for training, FAQs, etc. that we still use today across the department.”
- Naftali Hanau, former CEO of Grow & Behold Foods
“I had the privilege of working closely with Karen when she managed the Tier 1 and Tier 2 Customer Support teams at CompTIA. From the moment she stepped into the role, she demonstrated an exceptional ability to learn quickly, assess complex workflows, and take ownership of her teams as if she had been leading them for years.
Karen is one of the most capable professionals I’ve worked with. She developed a strong understanding of our systems, including CompTIA Central, SSO, CertMaster, and legacy product workflows, in an incredibly short period of time.
What stood out most to me was her partnership mindset. She was always responsive and proactive when my Technical Product Support team needed assistance, and she never hesitated to reach out when escalation or coordination was required. That balance, confident leadership paired with humility and collaboration, is rare.
Any organization would benefit from her ability to quickly grasp complex systems, lead support teams effectively, and foster strong cross-functional relationships."
- Jacob Zonts, Director of Technical Product Support, CompTIA
“Karen is highly organized, proactive, and consistently ensures that customer inquiries are handled efficiently and professionally. Her ability to identify areas for improvement, and refine our processes has been invaluable. She not only responds to customer concerns with clarity and empathy but also works to streamline workflows and establish clearer policies."
- Brianna M., Rollacrit
“Karen has a sharp eye for inefficiencies and a strong ability to help teams work more effectively and confidently. She brings both operational strength and thoughtful support to the work.”
- Sarah Berg, former colleague at Grow & Behold Foods
What People Say
The words shared here come from a variety of platforms and have been gathered here in one place for convenience.
