Services
At Design Your Support, the work is exactly what the name suggests: designing the support your business actually needs. That may mean a single focused project, a combination of solutions working together, an ongoing partnership, or support you come back to over time as your business evolves.
Embedded Customer Support
Hands-on support for businesses without an in-house team.
Hands-on support management for businesses that need experienced help running customer communication without hiring in-house. This can include managing the inbox, responding to customers, maintaining consistency, creating a stronger support experience, and big picture customer support planning without the need to hire internally.
Best for: businesses that need reliable customer support coverage without an in-house team.
Starting at: $2,000/month | Download Service Guide
Support Audit
Understand what’s working — and what’s getting in the way.
A focused review of your support tools, workflows, and processes to identify what’s working, what isn’t, and where to improve.
Best for: businesses that know support feels messy behind the scenes, but aren’t sure why
Starting at: $1,000 | Download Service Guide
Support Systems & Workflow Design
Turn a crowded inbox into a clear, manageable system.
Design and refine the systems behind your support operation, from inbox structure and workflows to platform setup and process improvement.
Best for: businesses that need stronger structure behind day-to-day support
Starting at: $1,200 | Download Service Guide
SOP & Knowledge Base Development
Make answers more consistent — even as your business grows.
Create or refine internal documentation and customer-facing resources that make support more consistent, scalable, and less dependent on memory.
Best for: businesses that need clearer documentation, more consistent support, and less reliance on tribal knowledge
Starting at: $1,000 | Download Service Guide
Team Training
Help your team deliver calm, confident support.
Provide training, coaching, and support leadership to help your team improve tone, consistency, decision-making, and overall customer experience.
Best for: businesses with an existing team that need stronger support leadership, training, or day-to-day guidance
Starting at: $1,000 Download Service Guide
Fractional Leadership
Fractional customer support leadership for businesses that need experienced oversight, strategy, and team management without hiring a full-time support manager.
I step in as a fractional customer support leader for businesses that need stronger direction, better structure, and more consistent day-to-day support operations. This can include overseeing your support team, improving workflows, maintaining quality and consistency, supporting team performance, strengthening the customer experience, and providing the big-picture leadership needed to keep support running smoothly.
Best for: businesses with an existing support team that need experienced part-time leadership, clearer processes, and stronger operational oversight without adding a full-time hire.
Starting at: $2,500/month | Download Service Guide
Whether you know what you need or want help figuring it out, let’s talk.
Client Consulting Sessions
Hourly sessions for existing clients who need support, guidance, or a sounding board for a specific question, issue, or situation.
Best for: existing clients who want occasional check-ins or flexible support without an ongoing retainer.
Pricing: $75 per 60-minute session, booked and paid through Calendly.
Pricing
Because every business is different, pricing is based on the scope of work, the complexity of your systems and workflows, and the level of support involved. Before any work begins, I take the time to understand what is needed so I can recommend the right approach and provide pricing that is fair, accurate, and aligned with the work itself.
Services generally fall into three categories: short-term projects, ongoing support, and hourly consulting.
Short-Term Projects
Focused engagements designed to assess, improve, or build specific parts of your support function. This includes Support Audits, Support Systems & Workflow Design, SOP & Knowledge Base Development, and Training.
Ongoing Support
Longer-term engagements for businesses that need continued leadership or direct support. This includes Fractional Leadership and Embedded Customer Support.
Hourly Consulting
For founders who want occasional guidance, troubleshooting, or strategic support without committing to a larger project or ongoing engagement. These sessions are booked through Calendly and paid at the time of booking.
How Pricing is Calculated
Pricing is shaped by the type of work, the condition of your current systems, and the level of support required.
For project-based work, that may include the scope of the project, the systems involved, the amount of cleanup, optimization, or documentation needed, and whether implementation, collaboration, or training is part of the engagement.
For ongoing support, pricing is usually influenced by support volume, channels involved, the complexity of customer needs, and the level of day-to-day ownership required.
Every engagement is scoped individually so you know what is included, what to expect, and how the work will be approached before anything begins. That process also allows me to ensure I have the time and capacity to fully commit to the work. I care deeply about doing thoughtful, high-quality work, and that means being careful not to overcommit. For me, part of providing fair pricing means making sure I can give each client the attention, thoughtfulness, and follow-through they deserve.
Payments & Invoicing
Payment terms are kept clear and straightforward, and are always confirmed in writing before work begins.
For project-based work, an upfront deposit is typically required, with the remaining balance invoiced according to the agreed scope, timeline, and payment schedule.
For ongoing services, invoices are generally issued monthly in advance of the service period.
Hourly consulting sessions are booked through Calendly and paid in full at the time of booking.
All invoices are issued through Stripe, where payments can be securely made online.
